Cancellation Policy

Cancellation Policy:

At Unani Medi Shop, we strive to provide you with a seamless shopping experience. We understand that circumstances may arise where you may need to cancel your order. To ensure transparency and customer satisfaction, we have established the following cancellation policy:

  1. Order Cancellation Process: a. During Confirmation Call: Once you place an order on our website, our team will contact you to confirm the details of your order before dispatching the product. During this confirmation call, you have the option to cancel the order if desired. Please note that this cancellation option is available only during the confirmation call and cannot be availed at a later stage. b. Email Cancellation: Alternatively, you can also cancel your order by sending us an email mentioning your order ID. This option allows you to cancel the order after the confirmation call has been completed. Please ensure to include your order ID in the cancellation email.

  2. Cancellation Eligibility: a. Confirmation Call: Orders can be canceled during the confirmation call placed by our team before dispatching the product. b. Email Cancellation: Orders can also be canceled via email, provided that the cancellation request is accompanied by the order ID.

  3. Timelines: a. Confirmation Call: The cancellation option during the confirmation call will only be available during the call itself. Once the call is completed, the cancellation window expires. b. Email Cancellation: For cancellation via email, please ensure that the cancellation request is sent at the earliest. We recommend sending the cancellation email within 24 hours of the confirmation call to ensure timely processing.

  4. Refund Policy: a. If you cancel your order during the confirmation call or via email before the product is dispatched, we will initiate a refund to your original payment method. The refund process may take a few business days to complete, depending on your payment provider.

  5. Exceptions: a. Once the product has been dispatched, it cannot be canceled. In such cases, you may refer to our Returns and Exchange Policy for further assistance.

Please note that Unani Medi Shop reserves the right to modify or update this cancellation policy at any time without prior notice. It is advisable to review the policy periodically to stay informed about any changes.

If you have any further questions or require assistance, please feel free to reach out to our customer support team. We are here to help!